Terms of Service
The use of services from Web Hosting SG constitutes agreement to these terms.
1) Account Setup / Email on file
We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
Transfers
Our transfers team will make every effort to help you move your site to us, however, we can not make guarantees of the transfer process. We provide this as a courtesy service and can not make guarantees regarding its availability or the amount of time it may take as each host is configured a little differently. We will try our best, however, in some cases we may be unable to assist you in a transfer of data from an old host.
2) Content
All services provided by Web Hosting SG may only be used for lawful purposes. The laws of the Singapore apply.
The customer agrees to indemnify and hold harmless Web Hosting SG from any claims resulting from the use of our services.
Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account.
We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene or threatening is prohibited and will be removed from our servers with or without notice.
Failure to respond to our email within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via email and will have a response within 48 hours.
If in doubt regarding the acceptability of your site or service, please contact us and we will be happy to assist you.
Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography:
Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.
Violations will be reported to the appropriate law enforcement agency.
3) Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists” and “double opt-in” will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
Web Hosting SG reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.
Web Hosting SG reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee. This cost of the clean up fee is entirely at the discretion of Web Hosting SG.
4) Payment Information
You agree to supply appropriate payment for the services received from Web Hosting SG, in advance of the time period during which such services are provided. You agree that until and unless you notify Web Hosting SG of your desire to cancel any or all services received, those services will be billed on a recurring basis.
Cancellations must be done in writing via the cancellation form provided. Once we receive your cancellation and have confirmed all necessary information with you via e-mail, we will inform you that your account has been canceled. At this time, your account with us has been canceled. If you do not hear back from us or receive an e-mail confirming this cancellation, please contact us immediately.
As a client of Web Hosting SG, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. Web Hosting SG provides a 3 day grace period from the time the invoice is due and when it must be paid. Any invoice that is overdue for 3 days and not paid will result in a $60 late fee and/or an account suspension until account balance has been paid in full.
Web Hosting SG reserves the right to change the monthly payment amount and any other charges at anytime.
5) Backups and Data Loss
Your use of the service is at your sole risk. Web Hosting SG is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on Web Hosting SG servers.
6) Cancellations and Refunds
Web Hosting SG reserves the right to cancel the account at any time with or without notice.
Any abuse of our staff in any medium or format will result in the suspension or termination of your services.
Customers may cancel at any time. Web Hosting SG gives you an unconditional 7 day money back guarantee on web hosting.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, cancelled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Violations of the Terms of Service will waive the refund policy.
7) Resource Usage
User may not:
a) Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
b) Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
c) Run any software that interfaces with an IRC (Internet Relay Chat) network.
d) Run any bit torrent application, tracker, or client. Please note that you may link to torrents off server, but may not host or store them.
e) Participate in any file-sharing/peer-to-peer activities
f) Run any gaming servers such as counter-strike, half-life, etc
g) Run cron entries with intervals of less than 15 minutes
8) Bandwidth Usage
You are allocated a monthly bandwidth allowance. This allowance varies depending on the hosting package you purchase. Should your account pass the allocated amount we reserve the right to suspend the account until the start of the next allocation, suspend the account until more bandwidth is purchased at an additional fee, suspend the account until you upgrade to a higher level of package, terminate the account and/or charge you an additional fee for the overages. Unused transfer in one month cannot be carried over to the next month.
9) Price Change
The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on Web Hosting SG.com, and the right to increase the amount of resources given to plans at any time.
10) Indemnification
Customer agrees that it shall defend, indemnify, save and hold Web Hosting SG harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney’s fees asserted against Web Hosting SG, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless Web Hosting SG against liabilities arising out of; (1) any injury to person or property caused by any products sold or otherwise distributed in connection with Web Hosting SG; (2) any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party; (3) copyright infringement and (4) any defective products sold to customers from Web Hosting SG‘s server.
11) Arbitration
By using any Web Hosting SG services, you agree to binding arbitration. If any disputes or claims arise against Web Hosting SG or its subsidiaries, such disputes will be handled by an arbitrator of Web Hosting SG‘s choice. All decisions rendered by that arbitrator will be binding and final. You are also responsible for any and all costs related to such arbitration.
12) Disclaimer
Web Hosting SG shall not be responsible for any damages your business may suffer. Web Hosting SG makes no warranties of any kind, expressed or implied for services we provide. Web Hosting SG disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by Web Hosting SG and its employees.
13) Disclosure to law enforcement
Web Hosting SG may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies.
We will cooperate fully with law enforcement agencies.
14) Renewal
If you choose to continue with the hosting, we expect payment 2 months in advance to ensure there are no last minute complications.
15) Changes to the TOS
Web Hosting SG reserves the right to revise its policies at any time without notice.
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